Meet Your AI Concierge
A voice-enabled assistant answering residents’ everyday questions 24/7
Proven in our pilot community.
Ready for yours.
A Short Story: The 3pm Tuesday Reality Check
Chapter 1 – Your Office Today
Chapter 2 – Your Office, Near Future
Chapter One – Your Office Today
It's mid-afternoon. The manager is on the phone with a contractor about the heating system when Susan from Apt 3 appears at her desk, manual in hand and looking frustrated. "Sorry to bother you, but my washing machine's making a strange noise and I can't find the right section in the manual ...
Before she can reply, Jim (Apt 56) appears behind her. "Quick question – is tonight's bridge club still happening? I heard the room might have been changed...?"
Her phone rings. Caller ID shows it's Rachel from Apt 10. She already knows it's about the recycling schedule. Again.
Then an email pings: it's another resident, asking about guest parking.
Sound Familiar?
Chapter Two – Your Office Near Future
Susan asks her AI voice concierge: "My washing machine is making a grinding noise, can you help?" And, on checking a few points with Susan, she gets step-by-step guidance for her appliance – plus what do to next if it doesn't fix the problem.
Jim asks it "What's happening in the community room tonight?" He learns the bridge club has moved to the library and the time is confirmed.
And Rachel's happy, at 9pm on Sunday when she's organising her week, she's checked the recycling schedule!
Meanwhile, the manager, unworried about minor but important resident issues, has concluded the call with the heating contractor and popped out to have a catchup with a resident just back from holiday.
— The End —
The Real Cost of "Quick Questions"
Constant Interruptions
Staff focus broken dozens of times a day by repetitive questions.
Routine queries stack up and other work stalls.
Missed Connections
Residents feel uncomfortable “bothering” staff with routine questions – and frustrated when they can't get instant answers
Forgotten Events
Residents miss events or can't find information, even when it's been shared
Hidden cost: staff stress, resident dissatisfaction and lost time for real community building.
It's not a people problem, it's a systems problem
How Peggy, the First AI Concierge Dedicated to Later Living, Supports Your Residents
This isn't science fiction. It's happening right now in a later living community like yours.
Never Clocks Off
Answers at 10pm on a Sunday as readily as 10am on Monday
Knows Your Place Inside Out
Trained on your appliances, events, services and procedures as well as events, activities and rotas
Remains Unflappable
Handles the same question cheerfully, every time
Speaks Naturally
Residents just talk like they would to a helpful neighbour or member of staff.
Becomes your community's living knowledge hub – without adding to your workload.
Hear from Users – Residents & Staff
We couldn't be more delighted with how quickly residents and staff took to our pilot of 'Peggy' (built for Pegasus Homes)
Peter Elborn [Resident]
Jill Stiles [Resident]
Laurell Gordon-Crooks [AGM]
Peggy [AI Concierge]
How an AI Concierge Compares
'Off-the-Shelf' Chatbots
General answers
Little or no training process
Inconsistent & unreliable
Resident Portals
Documents centralised but search is clunky
Navigation takes time and effort
Assumes residents are computer-savvy
Your AI Concierge
Trained on your community's knowledge
Voice-enabled and fast – residents just ask
Works on any device
AI is inevitable: this is the smart entry point
What if residents aren't 'techy'
They don't need to be. So long as they can hold a conversation, they can use our AI concierge. It's proved especially helpful for those with little or no sight.
How do we keep it updated with calendars and rotas?
Your staff have access to an admin area to upload documents.
Will it replace staff
Unlikely. We – and the staff who've met it in action – feel it frees them from repetitive queries, reduces stress for all parties. .
What devices does it work on?
Any device with an internet connection! It lives on a web page so can be used on a phone, tablet or computer. No special hardware or downloads required. We find residents appreciate help making it easily accessible on the home screens of their phones.
What do we need to get started?
Just your key documents (manuals, procedures and so on) and a few hours of your time across the set up period. We handle everything else. it's not integrated with any of your other systems, so there's no need for IT time either.
Simple Next Step
Every later living development is unique. That's why we start with understanding YOUR specific challenges, residents' needs and operational goals.
