Meet Your AI Concierge

A voice-enabled assistant answering residents’ everyday questions 24/7

Proven in our pilot community. Ready for Yours.

A Short Story: The 3pm Tuesday Reality Check

Chapter 1 – Your Office Today

Chapter 2 – Your Office, Near Future

Chapter One – Your Office Today

It's mid-afternoon. The manager is on the phone with a contractor about the heating system when Susan from Apt 3 appears at her desk, manual in hand and looking frustrated. "Sorry to bother you, but my washing machine's making a strange noise and I can't find the right section in the manual ...

Before she can reply, Jim (Apt 56) appears behind her. "Quick question – is tonight's bridge club still happening? I heard the room might have been changed...?"

Her phone rings. Caller ID shows it's Rachel from Apt 10. She already knows it's about the recycling schedule. Again.

Then an email pings: it's another resident, asking about guest parking.

Sound Familiar?

Chapter Two – Your Office Near Future

Susan asks her AI voice concierge: "My washing machine is making a grinding noise, can you help?" And, on checking a few points with Susan, she gets step-by-step guidance for her appliance – plus what do to next if it doesn't fix the problem.

Jim asks it "What's happening in the community room tonight?" He learns the bridge club has moved to the library and the time is confirmed.

And Rachel's happy, at 9pm on Sunday when she's organising her week, she's checked the recycling schedule!

Meanwhile, the manager, unworried about minor but important resident issues, has concluded the call with the heating contractor and popped out to have a catchup with a resident just back from holiday.

— The End —

The Real Cost of "Quick Questions"

Constant Interruptions

Staff focus broken dozens of times a day by repetitive questions.

Routine queries stack up and other work stalls.

Missed Connections

Residents feel uncomfortable “bothering” staff with routine questions – and frustrated when they can't get instant answers

Forgotten Events

Residents miss events or can't find information, even when it's been shared

Hidden cost: staff stress, resident dissatisfaction and lost time for real community building.
It's not a people problem, it's a systems problem

How the AI Concierge Supports Your Residents

This isn't science fiction. It's happening right now in a later living community like yours.

Never Clocks Off

Answers at 10pm on a Sunday as readily as 10am on Monday

Knows Your Place Inside Out

Trained on your appliances, events, services and procedures as well as events, activities and rotas

Remains Unflappable

Handles the same question cheerfully, every time

Speaks Naturally

Residents just talk like they would to a helpful neighbour or member of staff.

Becomes your community's living knowledge hub – without adding to your workload.

Hear from Users – Residents & Staff

We couldn't be more delighted with how quickly residents and staff took to our pilot of 'Peggy' (built for Pegasus Homes)

Peter Elborn [Resident]

Jill Stiles [Resident]

Laurell Gordon-Crooks [AGM]

Peggy [AI Concierge]

How an AI Concierge Compares

'Off-the-Shelf' Chatbots

General answers
Little or no training process
Inconsistent & unreliable

Resident Portals

Documents centralised but search is clunky
Navigation takes time and effort
Assumes residents are computer-savvy

Your AI Concierge

Trained on your community's knowledge
Voice-enabled and fast – residents just ask
Works on any device
AI is inevitable: this is the smart entry point

Your Four Week Launch Plan

Not an IT project: no disruption

Discovery

We learn your needs and collect your key info

Build

We train your concierge on your specifics

Test Launch

Residents introduced + staff orientation

Go-Live

Your voice-enabled AI concierge active 24/7

What if residents aren't 'techy'

They don't need to be. So long as they can hold a conversation, they can use our AI concierge. It's proved especially helpful for those with little or no sight.

How do we keep it updated with calendars and rotas?

Your staff have access to an admin area to upload documents.

Will it replace staff

Unlikely. We – and the staff who've met it in action – feel it frees them from repetitive queries, reduces stress for all parties. .

What devices does it work on?

Any device with an internet connection! It lives on a web page so can be used on a phone, tablet or computer. No special hardware or downloads required. We find residents appreciate help making it easily accessible on the home screens of their phones.

What do we need to get started?

Just your key documents (manuals, procedures and so on) and a few hours of your time across the set up period. We handle everything else. it's not integrated with any of your other systems, so there's no need for IT time either.

Simple Next Step

Every later living development is unique. That's why we start with understanding YOUR specific challenges, residents' needs and operational goals.

Book Your Demo

How We Work

At Vicky Carne's Account, we follow a simple yet effective process to ensure that we deliver results-driven solutions tailored to your needs

Consultation

Get expert guidance with our SaaS consultation services. We help you choose, implement, and optimize the right tools for your business, ensuring maximum efficiency and measurable results. Let's work together to transform your operations and drive growth.

Results

At Vicky Carne's Account, we focus on delivering tangible, measurable results. Our SaaS solutions are designed to streamline your operations, boost productivity, and drive business growth. With continuous optimization and ongoing support, we ensure that the results you achieve are sustainable and impactful.

FAQ's

What is SaaS Consultation?

SaaS consultation involves expert guidance in selecting, implementing, and optimizing Software-as-a-Service (SaaS) tools that best suit your business needs. We help streamline your operations, increase efficiency, and ensure you’re using the right tools to achieve your goals.

How do I know if SaaS is right for my business?

Our team will assess your business processes, goals, and challenges to determine if SaaS is a suitable solution. We'll recommend tools that align with your objectives, making sure you're set up for success and growth.

What results can I expect from SaaS solutions?

With the right SaaS tools, you can expect increased operational efficiency, cost savings, and improved customer satisfaction. We focus on delivering measurable results that align with your business goals, such as higher conversion rates and improved productivity.

Will I receive ongoing support after implementing the solutions?

Yes! We provide continuous support and optimization after implementation to ensure your SaaS tools are functioning effectively and providing the results you need. Our team is here to help you adapt and grow as your business evolves.

How long does it take to see results with SaaS?

The time to see results can vary based on the complexity of your needs and the SaaS tools implemented. However, many businesses begin to experience noticeable improvements in efficiency and performance within a few weeks to a couple of months after integration.